Frequently Asked Questions
What is a Nusukids™ Smart Bag?
Nusukids™ Smart Bags combine practical travel organisation with our CrowdTag tracking feature, designed to give you greater peace of mind while carrying your essentials.
What is CrowdTag?
CrowdTag is the tracking feature included with selected Nusukids™ Smart Bags. A tracking tag is included and has a dedicated place within the bag, helping you keep track of your essentials during Umrah, Hajj, travel and everyday journeys.
Is the CrowdTag tracking tag included with the bag?
Yes. The CrowdTag tracking tag is included with applicable Nusukids™ Smart Bags.
Are Nusukids™ Smart Bags suitable for Umrah and Hajj?
Yes. Our Smart Bags are designed with Umrah, Hajj and other journeys in mind, with practical storage for important everyday and travel essentials.
Is the Zamzam Aqua Crossbody Bag suitable for everyday use?
Yes. Its compact design makes it suitable for travel as well as everyday outings. It includes organised storage for items such as a phone, passport, wallet, eyeglasses and other essentials.
Does the Zamzam Aqua Crossbody Bag include a power bank?
No. The bag includes a power-bank pocket and cable-routing feature, but the power bank and charging accessories are not included.
Are the bags water-resistant?
Selected Nusukids™ bags use polyester fabric with a PU water-repellent coating for added everyday protection. They should not be considered fully waterproof.
How do I care for my Nusukids™ bag?
We recommend gently wiping the exterior with a damp cloth and allowing it to air dry naturally. Avoid harsh cleaning products and machine washing unless specifically stated for a removable component.
Where can I get help with my order?
Please use our Contact page to get in touch with the Nusukids™ team for assistance with your order or product questions.