10-Day Return Policy
We want you to be happy with your Nusukids™ purchase. If you are not completely satisfied, you may request a return within 10 days of receiving your order.
RETURN ELIGIBILITY
To be eligible for a return:
• The return must be requested within 10 days of receiving your order.
• The item must be unused, unworn and in its original condition.
• The item must be returned with its original packaging, tags and included accessories.
• Proof of purchase or your order details may be required.
HOW TO REQUEST A RETURN
To request a return, please contact us at contact@nusukids.com with your order number and reason for the return.
Please do not send an item back before contacting us and receiving return instructions.
RETURN SHIPPING
For change-of-mind returns, customers are responsible for the cost of return shipping.
If you receive an incorrect, damaged or defective item, please contact us as soon as possible so we can review the issue and provide appropriate assistance.
REFUNDS
Once your returned item has been received and inspected, we will notify you of the outcome of your return.
If approved, your refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and display the refund.
NON-RETURNABLE ITEMS
Items that have been used, worn, damaged after delivery, altered, or returned without their original components may not be eligible for a refund.
For hygiene reasons, certain opened or used personal items may also be non-returnable where applicable.
DAMAGED OR INCORRECT ORDERS
Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us promptly at contact@nusukids.com with your order number and, where possible, photographs of the issue.
CONTACT US
If you have any questions about a return, contact us at: